«Worth every Penny»
I have used AppleCare on my Intel iMac for the past 2 years and the support is excellent. They are patient with you and not only want you thru how to resole the issue but also explain how it "Actually" works. Takes a little time to figure out the protocol for the 1 on 1 training, vs Genius Bar, vs Apple Care support.
Once you do it will works pretty well. As for the the Apple Care, I will never buy a Mac without it.
[Sunday, January 04, 2009]
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«Pompus techs with lack of knowledge of their own products»
Been a Mac guy for 8 years, love the computers hate the Apple Support.
Spent two hours on the phone with incredibly snooty techs. In the end I was told "it's not designed to share it's ethernet connection over it's Airport card". Uh- been doing it for 4 years with the old imac and emac. His analogy- Just because you can drive your Lamborghini on a dirt road doesn't mean it was designed to do it". That's great.... Got hung up too by Apple Support
Unfortunately for Mr. Techie what I'm trying to accomplish is documented exactly on Apples own web support. Basically I've got a bad Airport card or a software conflict and Apple Support is of no help. If you've got an issue, you're on your own.
Spending 10 years in IT support for windows I know it's not an easy job, but their attitudes along with their lack of knowledge about their own products disgust me.
Great computer, terrible support.
[Saturday, December 13, 2008]
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«Applecare and printer support»
I used the service a few days after receiving it and was gratified by the ease of using and accessing the computer support for a Time Capsule printer server software problem. This contrasts greatly with using customer support for other operating systems and software.
[Saturday, October 18, 2008]
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