«Outrageous cost»
I ordered the subscription at $29.98 for the year, then happened to be at a bookstore the next day and saw that the insert in the magazine had the cost at only $19.98!!! Amazon was 50% more expensive, so I immediately cancelled the subscription order from Amazon. Needless to say, I was EXTREMELY DISAPPOINTED to see that Amazon was gouging me by 50%
[Tuesday, January 22, 2008]
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«Decent magazine, but just try cancelling your subscriptions and see what happens»
The articles are well done and thoughtful, and I enjoyed the magazine for the most part (except every couple of months there will be an issue with a cologne or perfume ad so soaked with perfume that it smells so strong it makes you gag to open it).
However, the big problem came when I decided to cancel my subscription (I had gotten very busy and knew I wouldn't have time to read it for about 8 months). It was set up for automatic renewal, with a specific date I had to cancel by. I was going to cancel two days before that date, but for some reason they processed the automatic renewal about a week and a half early. So my card got charged. I had to call up to talk to someone to get it cancelled and my card credited. Three weeks later, still no credit to my card. I call back. They say they will take care of it. A week later, my card gets credited for 19.99--ten dollars short what they charged me. I call back to get them to credit my remaining ten bucks. A month later, nothing. I call back. While I'm explaining to the customer service person, we get disconnected. I call back right away. I get a message saying that all customer service personnel are attending a customer service training session to improve customer service (it'd be funny if it hadn't been so infuriating) and are unavailable to take calls, so try again tomorrow. I go to the website and leave an email explaining what happened and asking them to get back to me. I get an automatic reply that says all email requests will be responded to within 2 business days. Ten days later, still no contact from them. I call back, talk to someone who says sorry about the mistake, we'll process your ten dollar credit. Two weeks later, still no credit. I call back again. They say that they sent a check instead of crediting it to my card. The check went out on September 29. I tell them I never received it. They say I have to wait 90 days. If no one cashes the check by then, I have to call back and request another check. So now I have to wait another month. And at that point, will this get solved??? No idea. Probably won't bother because I don't have time to fight over ten bucks. But I will definitely not be subscribing again, and will probably think twice about any Time Warner magazine.
[Monday, November 19, 2007]
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«Too many ads in the magazine»
The magazine is helpful but there are too many ads. I think half of the pages are ads. At least that's how I felt.
[Friday, September 28, 2007]
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