I received my original order in a timely manner. However, when my eyeliner pencil arrived, the packaging was inadequate and the pencil was bent. It was useable, but I didn't know if it would survive sharpening. I let Makeupforever know about it and they responded immediately, saying they would replace the pencil with no charge.
Voila! I have received the replacement pencil, which was packaged in a well padded envelope. I am a happy customer and will order from Makeupforever again.

I got this product only because I had a beach trip planned and needed an eyeliner that wont smudge or budge. It didn't. I loved it so much, I came back from the trip and bought 7 more. The turquoise blue is really bright and pretty, the purple is sexy without being too dark, the white is great for the inner lid (the slippery part under your eyes) because it brightens your eyes. I even got the Pink eyeliner and use it as a lip pencil, because it also doesn't budge nor dry out your lips (like most long wearing lipsticks) All in all, I got the black, purple, turquoise, pink, light green, white, bronze and brown. The light green though is too light, but all of them really can last all day ( i live in a tropical country so smudging happens often.) My daughters loved them too so I had to buy them 2 each! My faves are the black, turquoise, purple and brown and white. Really good!

I have been using the Black Aqualiner for a few years now and there is not a better eyeliner on the market. The black color is so dark and it stays put. These eyeliners are somewhat like a gel, so you do go through the stick fairly fast since the tip will wear down faster, but there is no wasted product. It is waterproof and it does not smear or end up all over your face. It is great for dramatic looks since it is a true black liner, but it can also be smudged or made more subtle. This is the only black eyeliner I will buy. The other colors are great too, but I do buy other brands of other colors. You must buy a Make Up Forever sharpener though if you want the best results. It is the only sharpener that I have found that sharpens these pencils right (due to the gel form). Other sharpeners will just end up damaging the eyeliner.